Refund policy

Store: Zoravis
Contact: support@zoravis.com

 

1) Return Window & Item Condition

  • You may request a return within 14 days of delivery.

  • Items must be unused, with all original tags attached and in their original condition/packaging.

  • Returns that do not meet these conditions may be refused.

  • To be eligible for a return or refund, the product must have either arrived damaged/defective or not been delivered.

We do not accept returns or refunds for reasons such as change of mind, wrong size selection, dislike of the product, or personal preference.

2) Non-Returnable Items

For hygiene or customization reasons, we cannot accept returns of: personalized items, gift cards, digital products, underwear/swimwear, and earrings/body jewelry.

3) Sale Items

Sale items are eligible for return under the same conditions as full-price items.

4) Exchanges

If the requested item/size is unavailable, we will process a refund to your original payment method.

6) How to Start a Return

Please contact us first at support@zoravis.com to obtain return authorization and instructions.
Returns sent without prior authorization may be refused. The return address will be provided after your request is approved.

7) Return Shipping & Responsibility

  • Customers are responsible for the cost of return shipping.

  • We recommend a trackable shipping service. Zoravis is not responsible for returns lost or damaged in transit.

  • Original shipping fees are non-refundable.

8) Refunds

  • Approved refunds are issued to the original method of payment.

  • Once your return is received and inspected, please allow 5–10 business days for processing. Your bank or card issuer may require additional time to post the credit.

9) Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, email us within 48 hours of delivery at support@zoravis.com  with your order number, description, and photos of the issue. We will arrange a replacement, exchange, or refund.

10) Order Cancellations & Modifications

Orders can be canceled or modified within 24 hours of placement if the order has not yet shipped. Please email us as soon as possible.

11) Refused or Unclaimed Parcels

If a parcel is refused or unclaimed and returned to us, we will refund the item(s) once received and inspected. Outbound shipping fees are non-refundable.

12) Bundles & Promotions

For bundles, sets, or “Buy One Get One” promotions, items must be returned as a complete set to be eligible for a refund.

13) Product Images, Colors & Minor Variations

Product photos on our website are provided for illustrative purposes.
Small variations in color, print position/scale, or minor design details may occur due to manufacturing batches, fabric type, lighting, or screen display differences.
These minor variations are not considered defects and do not qualify as “incorrect item.”

14) Size Changes After Shipment / Exchange Procedure

Once an order has shipped, we cannot change the size, model, or variant in transit.
If you requested the wrong size and the order has already been shipped, you must first receive the package.

After delivery, if you wish to request a size exchange:

  • You must contact us at support@zoravis.com within 14 days of delivery.

  • The item must be unused, with all original tags attached and in original condition/packaging.

  • You are responsible for sending the item back to the specific return address we will provide for that product. Returns sent to any other address may be refused.

  • Once we receive and inspect the returned item, and if the requested new size is in stock, we will process the exchange.

  • If the requested size is not available, we will proceed with a refund to the original payment method (original shipping fees are non-refundable).